Refunds & Returns Policy
Effective Date: July 21, 2026
Cute Digital Assets, operated by Becca Blue Co., provides commercially licensed digital products for businesses, makers, designers, and other commercial creators.
Because every product sold through CuteDigitalAssets.com is delivered digitally and cannot be physically returned, all purchases are final. By completing a purchase, you acknowledge and agree to this Refunds & Returns Policy.
Digital Products Only
All products purchased through Cute Digital Assets are digital products.
Depending on the product listing, your purchase may include downloadable files such as:
- PNG, JPG, or PDF files
- Clip art and design elements
- Digital paper and seamless patterns
- Sticker, apparel, sublimation, or product designs
- Greeting card, planner, journal, calendar, or bookmark designs
- Procreate or Photoshop brushes
- Mockups, color palettes, or other creative resources
- Additional digital files specifically described in the product listing
No physical product will be manufactured, mailed, or delivered to you.
All Sales Are Final
Due to the immediate-access and non-returnable nature of digital products, Cute Digital Assets does not offer refunds, returns, exchanges, or order cancellations.
This policy applies whether or not a customer has downloaded, opened, or used the purchased files.
Refunds will not be provided for:
- Changing your mind after purchase.
- Purchasing an item accidentally.
- Failing to review the product description before purchasing.
- Misunderstanding what is included with a product.
- Purchasing the wrong design, file type, size, format, or variation.
- Deciding that a product does not suit your business or project.
- Lacking the software, equipment, skills, or technical knowledge needed to use a product.
- Software or device compatibility issues.
- Printing, cutting, production, or manufacturing problems.
- Color differences caused by screens, printers, inks, materials, or production equipment.
- Third-party platform, software, or service limitations.
- Failure to download or securely back up purchased files.
- Failure to use the product after purchasing it.
- Changes to your business, equipment, production plans, or intended use.
Customers are responsible for carefully reviewing product descriptions, included file formats, licensing information, software requirements, and other available details before completing a purchase.
Duplicate Purchases
The only circumstance in which Cute Digital Assets may issue a refund is when the same customer accidentally purchases the exact same product more than once.
To request review of a duplicate purchase:
- The purchases must be for the identical product.
- The purchases must have been made through the same customer or business account, or otherwise be reasonably verifiable.
- You must provide the applicable order numbers or purchase information.
- You should contact us promptly after discovering the duplicate purchase.
Once verified, the additional duplicate transaction may be refunded to the original payment method.
Purchases of similar products, different variations, separate bundles, or products containing overlapping artwork are not considered duplicate purchases.
Bundles and Previously Purchased Products
A refund will not be issued because a bundle includes one or more products that you previously purchased separately.
Customers are responsible for reviewing bundle contents before purchasing. The inclusion of previously owned artwork, files, or products does not make the bundle purchase eligible for a refund.
File Errors or Missing Components
If a purchased file is corrupted, incomplete, incorrectly delivered, or missing a component specifically promised in the product description, please contact us for assistance.
When a verified file problem occurs, our resolution may include:
- Replacing the affected file.
- Providing a corrected download.
- Supplying a missing component.
- Restoring eligible download access.
- Providing reasonable technical assistance related to accessing the purchased files.
A correctable file issue does not qualify the purchase for a refund. Providing corrected or replacement files is the primary resolution available for digital product errors.
Download Access
Purchased files are generally available through your customer account while Cute Digital Assets remains operational.
Customers are responsible for:
- Downloading purchased files.
- Saving files in a secure location.
- Maintaining personal backups.
- Retaining purchase and licensing records.
- Ensuring their account email address remains accurate and accessible.
Cute Digital Assets is not responsible for files lost or deleted after delivery, and the availability of account-based downloads does not replace the customer’s responsibility to maintain backups.
Product Compatibility
Product listings may identify relevant file formats, dimensions, resolution, color modes, software requirements, or intended production methods.
Customers are responsible for confirming that their software, hardware, printer, cutting machine, production equipment, and third-party services can use the provided files before purchasing.
Incompatibility with a customer’s equipment, software, operating system, production process, or third-party platform does not qualify for a refund.
Commercial Licensing
Purchasing a digital product grants the customer a license to use that product according to the applicable Commercial License and product-specific terms.
The customer receives licensed usage rights, not ownership of the underlying artwork, copyright, or original files.
Failure to understand or review the applicable license before purchasing does not qualify the order for a refund.
Unauthorized Use and Policy Violations
Cute Digital Assets may deny support, restrict account access, revoke applicable licensing rights, or take other appropriate action when a customer violates our Terms of Service or Commercial License.
Violations may include:
- Sharing or distributing purchased files.
- Reselling or sublicensing original digital files.
- Uploading files to asset marketplaces, file-sharing services, or shared libraries.
- Claiming Cute Digital Assets artwork as original customer-created artwork.
- Providing account access or downloads to unauthorized parties.
- Using purchased assets outside the permitted license.
- Engaging in fraudulent transactions or payment disputes.
A customer who violates our policies is not entitled to a refund.
Chargebacks and Payment Disputes
Customers are encouraged to contact us before initiating a payment dispute so that legitimate delivery, access, or file concerns can be reviewed.
If a chargeback or payment dispute is submitted, Cute Digital Assets may provide relevant documentation to the payment processor, including:
- Order confirmation.
- Payment records.
- Customer account information.
- Download and file-access records.
- Customer communications.
- Product descriptions and licensing terms.
- Evidence of file delivery or account availability.
Fraudulent, abusive, or knowingly inaccurate payment disputes may result in account suspension, termination of licensing rights, restricted access to purchased files, refusal of future service, or other remedies permitted by law.
Nothing in this section limits rights that cannot legally be waived.
Custom Artwork
Custom artwork purchases are also digital and are subject to the terms presented before the project is accepted.
Because custom work is created specifically for the requesting customer or business, payments for accepted custom projects are nonrefundable unless otherwise stated in the written project terms.
Custom project pricing, payment schedules, revision allowances, deliverables, licensing parameters, and availability will be explained on the Customs page and in any applicable project agreement.
Policy Acceptance
By completing a purchase through CuteDigitalAssets.com, you confirm that you:
- Understand that you are purchasing a digital product.
- Understand that no physical product will be delivered.
- Have reviewed the product description and applicable licensing terms.
- Accept that all sales are final except for verified duplicate purchases.
- Accept responsibility for downloading, storing, and backing up your files.
Changes to This Policy
Becca Blue Co. may revise this Refunds & Returns Policy when necessary to reflect changes in our products, website, business practices, or legal obligations.
Updated terms will be posted on this page. Continued use of CuteDigitalAssets.com after an update constitutes acceptance of the revised policy.
Contact Us
Questions about file access, duplicate purchases, or possible product errors may be sent to:
Email: hello@cutedigitalassets.com
Last Updated
July 21, 2026
Questions?
If you have questions regarding this Refunds & Returns Policy, please contact us at: